Great question! In our own journey to non-toxic lifestyle, skincare was the first thing we wanted to change (I mean we actually put this stuff on our skin, right?!). We found that cost was a preventative barrier to using any ready-made products of good quality. We decided to change that. By ditching brick and mortar, and focusing on quality without the frills (sorry friends, no unicorn dust when you unbox), we've been able to source amazing quality ingredients (from Canadian companies, to boot!) that actually work (check our Evidence Page) and we've pared down our margins and operating costs to remove barriers to switching to non-toxic skincare.
We decided to prioritize accessibility over sourcing exclusively organic ingredients. In the journey towards the non-toxic lifestyle, ditching the commercial skincare products and moving to nature-based is already a hugely effective step. Organic is the ideal, and something to strive for, but we don't want to perpetuate the all-or-nothing mindset that holds so many people back from taking a step into natural skincare. We sourced the best quality ingredients and our products are a minimum of 73% organic ingredients.
We will likely include a purely organic line in the future, but our main mission is to get the best products out there while still being reaonsbly affordable.
It's a bit of a complex issue because it's dependant on many factors. We intentionally do not use preservatives in our products as they are made in small batches and using fresh products is ideal for optimum impact. We also aim to limit unnatural and potentially toxic ingredients. As such, how you treat your product will be the biggest determining factor and we therefore cannot give a definite date, but rather a guideline.
As our products are 100% oil / lipid based, the "expiry" really means when the oils will oxidize. The biggest concern with oxidation is increased sensitivity / reactivity on skin. What increases oil oxidation will be exposure to light, heat, and oxygen.
Our most vulnerable oils are the citrus essential oils (grapefruit, bergamot, and orange) and hemp oil. If you keep your products in a cool dark place with the cap tightly sealed, most products will be fine for at least a year as we make them in small batches.
One exception would be our facial oil, as the hemp oil is more likely to oxidize (though is protected slightly by mixing it with the other oils), which would be roughly 6 months. Our products are packaged in small enough quantities that they could be used up well within these timelines.
We do recommend keeping your products in a cool dark place, with the lid tightly sealed when not in use. We also do not recommend bulk purchasing / stocking up as our products are best used fresh.
When shipping within Canada, both the Priority and Express post shipping options offer a tracking number. Once your order has been processed, you will receive an email confirming that the item(s) has been shipped and any related tracking numbers will be provided.
When shipping outside of Canada, the Tracked Packet shipping option offers a tracking number. Once your order has been processed, you will receive an email confirming that the item(s) has been shipped and any related tracking numbers will be provided.
We have worked hard to ensure that our shipping methods and products are safe and durable for shipping. That said, nothing is perfect. If you find that your item is broken on arrival, please contact us immediately with a photo of the broken product and the shipping box/envelope and the details.
Our products are handcrafted in Canada, so if you are shipping to a Canadian address, your shipment will not go through customs.
If you are shipping to a US address, your product will be going through customs. On each US shipment we provide the Harmonized Code, product information, weight, value, etc. to ensure a smooth Customs experience. While we have no concerns about products being approved, there may be extraneous circumstances we cannot control.
In the very rare case that you do have issues with customs, please contact us immediately and we can attempt to provide the customs agent with further information to expedite the process. We cannot be held responsible for unexpected customs seizures, however please let us know if this is the case and we will do our best to redeem the situation.
We want to ensure you have the best possible experience with our product and that all barriers are removed in the journey towards a non-toxic lifestyle.If you aren't satisfied with your new product, we're happy to offer a full refund (minus cost of shipping) within 14 days of your purchase as long as no more than 50% of the product has been used. Please contact us immediately to initiate the refund process, at firstname.lastname@example.org. You will be asked to pay a $5 flat rate for the return shipping, and once we receive the items and they meet the criteria, we will happily offer a refund for your products and connect with you to determine how we can improve our product or service.
If it has been more than 14 days, but less than 30 days since your purchase, we can offer you an exchange / store credit. Please contact us immediately to initiate the exchange process, at email@example.com. You will be asked to return the item (shipping charges will be your responsibility), and once it has been received, we will approve an exchange and credit you the value of your purchase.See our refund policy for more details.
If you are returning an item within the 14 day risk-free period, once you have contacted us to initiate the return process, we will provide you with a shipping label to print and attach to your shipping container. When shipping return items, you can use the same box / envelope the item was shipped to you in. Once the item is received, we will refund you the cost of your products, minus the $5 flat rate for the return shipping.
When returning items for exchange (shipping costs are solely your responsibility), please mail them to:
Skinny Dipper Skincare 9 Lakeview Ave, Grimsby, ON, L3M 3L9